Redefine Experience

Design Studio Services

We put people first, to design, build, and launch experiences that redefine engagement in a constantly evolving digital era

Redefine Experience

Redefine your value and experience propositions

In today’s world of near-limitless options, Total experience has become increasingly important as it is what consistently sets a brand apart from the rest.

With our total experience management consulting services, we help our clients redefine their value proposition to delight their customers, and achieve bottom-line growth by bridging the gap between brand and customers.

Experience Transformation

We empower customer experience transformation by providing comprehensive end-to-end Experience strategy plan, changing the ways organizations analyze, understand and treat their customers.

Empathy Amplifying

We help our clients amplify empathy as a means of developing a deeper understanding of their customers’ needs. Using this knowledge, we can improve products and services, enhance customer service, and establish a customer centric culture.

Customer To User Journey Mapping

From strategy to execution, we provide a full customer to user journey mapping. By visualizing the actions, thoughts, and emotions, we help our clients better understand their customers and further develop user journeys that optimize their platforms and digital assets.

Touchpoint Optimisation

Nowadays, the number of brand touchpoints is exponentially higher than before the Internet era, and new digital-enabled touchpoints are being added to the customer journey every year. With our touchpoint optimization process, we help our clients credibly honor their brand promises at each touchpoint identifying the most crucial moments of truth.

Service Design

Designing service experiences helps employees connect with the value they are creating for customers, brings cross-functional teams together, and serves as the blueprint for service excellence.

Personalization Strategy

Personalization is a powerful way to communicate empathically with your customers and tailor your business to their particular needs. Our personalization strategy allows you to identify segments of customers with distinct preferences or needs. Then we improve the value proposition our clients provide by developing targeted experiences for those specific segments.

CX Empathy Workshops

Empathizes with your customers

Persona & Segments Design Workshop

In our Persona and segments workshop we’ll design Personas that will help your marketing, design, and product teams to better empathize with a target customer or user’s desires, goals and anticipated behaviors.

1-25

Participants

6-8

Hours

Beginner

Difficult Level

Canvases

Empathy & Value Creation Workshop

The empathy mapping workshop helps us flesh out the general emotional and mental state of your customers. It’s a useful exercise to get everyone in the same headspace as the customer, and it creates another dimension aligning our value proposition with the customer’s expectations.

1-25

Participants

4-5

Hours

Intermediate

Difficult Level

Canvases

Voice of The Customer Workshop

Feedback, data, and metrics are important for understanding your customers, and they must be integrated into your journey mapping work. Our workshop let’s your team design your Voice of the Customer (VOC) listening program, unlocking Insights across different feedback sources and built plans to react in real time.

1-15

Participants

7-8

Hours

Advanced

Difficult Level

Canvases

CX Analyze Workshops

Understand Your Customers

Current to Future Journey Mapping Workshop

In these workshops we’ll focus on journey mapping of one or more of your business operational models from your customer’s point of view. we’ll explore touchpoint gaps and identify new opportunities to increase customer value, brand advantage and growth. We’ll explore future opportunities to improve the journey and customer experience.

1-25

Participants

4-6

Hours

Intermediate

Difficult Level

Canvases

Total Experience Workshop

From the first encounter with your brand through service to loyalty, this workshop will help your map the entire customer experience journey with your organization. During the workshop you’ll identify the critical journey touchpoints points that make or break your customer experience and loyalty. You’ll unlock your moments of truth and identify the moments that matter.

1-15

Participants

8-12

Hours

Advanced

Difficult Level

Canvases

CX Optimization Workshops

Improve Your Value & Experience Delivery

Touchpoint Optimization Workshop

Don’t confuse these with journey maps! In the touchpoint optimization workshop you’ll identify and analyze the critical touchpoints of your customer journey investigating the root cause of the experience problem and develop the remediation action plan.

1-25

Participants

2-4

Hours

Beginner

Difficult Level

Canvases

Service Blueprint Workshop

In the service design workshop, we’ll focus on improving the quality of your service. We’ll explore opportunities to innovate and improve the quality of your service with a human-driven way of thinking, as part of a wide perspective of the customer journey.

1-15

Participants

8-12

Hours

Advanced

Difficult Level

Canvases

Engagement & Value Delivery Workshop

Planning your engagement and value delivery is crucial for the success of your customer experience strategy. In this workshop we’ll design the way you brand create and deliver value. we’ll explore what your customers are thinking, feeling and doing in their interactions with your organization, exploring opportunities to engage and increase loyalty, transforming products to services and services to value.

1-20

Participants

5-8

Hours

Advanced

Difficult Level

Canvases